Returns & Refunds
Returns and refunds
You can return any Neauxla piece within 30 days of delivery for a full refund to your original payment method.
- Items must be unworn, unwashed and in their original condition with tags attached.
- To start a return, email neauxlala@gmail.com with your order number and the items you are sending back. We will reply with return instructions.
- Once we receive and check your return, we refund your original payment method. Your bank may take a few business days to post it.
- We do not offer exchanges. For a different size or color, return the item for a refund and place a new order.
Misprinted, damaged or defective items
- Email us within 30 days of receiving your order with a photo of the piece lying flat in natural light, where the issue can be seen.
- Once we confirm the claim, you choose a replacement of the same item or a full refund. You do not need to send the piece back.
- Replacements arrive within 7 to 12 business days.
Lost, misaddressed or unclaimed packages
For packages lost in transit, submit a claim no later than 30 days after the estimated delivery date. Claims found to be an error on our part are covered at our expense.
Wrong address: if the courier considers an address insufficient, the shipment returns to our facility, and you cover the cost of reshipping once we confirm an updated address with you.
Unclaimed: shipments that go unclaimed return to our facility, and you cover the cost of reshipping.
Questions? Contact us at neauxlala@gmail.com.